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[Hiring] Customer Service Representative I - Brokerage Team @1008 Amynta Agency Inc

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are looking for a CUSTOMER SERVICE REPRESENTATIVE who will be responsible for assisting agents with inquiries regarding their policies, including status updates, billing issues, pending changes, audit questions, and more.

Qualifications

  • At least 1 year of recent outstanding customer service experience is required
  • Experience in the Insurance industry is preferred
  • Experience with Internet Explorer and Microsoft Office is required

Requirements

  • Strong phone and follow-up skills
  • Excellent communication skills, both verbal and non-verbal
  • Ability to call potential clients with confidence
  • Provide input into strategic marketing activities for new products and enhancements to existing products based on customer needs
  • Strong research and strategic analysis skills
  • Strong attention to detail, dependable, and follows through
  • Ability to read and interpret information
  • High level of maturity to handle sensitive and confidential situations

Benefits

  • Leader in the commercial insurance industry
  • Major Holidays off
  • Paid Vacation
  • Benefits including health, dental, vision, and a 401(k)
  • Pay Range $17 - $18 depending on several factors including geographical location, relevant experience, skills, and knowledge pertaining to this role and industry
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...